At JSR we strive to incorporate quality into everything we do. It is central to our internal processes, our people, our interactions with customers and, therefore, the products we produce.
But what does it mean to be, have or produce "quality"?
Joseph M. Juran defined quality as "Fitness for Use" which implies that customers and the marketplace define what constitutes value to them in a particular set of circumstances. While meaningful, this does not necessarily define a plan of action, so Juran created two subsidiary definitions for quality:
Design Quality (Features, Grade) - includes the guarantee that the products we create will meet the requirements of our customers.
Delivered Quality (Lack of Defects) - means consistency among our units and batches and requires planning and controls that ensure minimal defects and rework, claims, returns and complaints.
The culmination of this thinking and embracing this position on achieving quality lead to the creation of JSR's quality charter.
100% of the materials JSR ships will function as expected in the customer's application, and will be delivered on-time and error-free.
JSR Micro is ISO 9001:2015 certified.