- JSR will exceed customers' expectations by providing superior quality products and services.
- JSR will proactively anticipate market activities and customer needs.
- JSR will provide an environment in which all employees feel empowered to continuously improve the quality of products and jobs.
At JSR we strive to incorporate quality into everything we do. It is central to our internal processes, our people, our interactions with customers and, therefore, the products we produce.
But what does it mean to be, have or produce "quality"?
Joseph M. Juran defined quality as "Fitness for Use" which implies that customers and the marketplace define what constitutes value to them in a particular set of circumstances. While meaningful, this does not necessarily define a plan of action, so Juran created two subsidiary definitions for quality:
Design Quality (Features, Grade) - includes the guarantee that the products we create will meet the requirements of our customers.
Delivered Quality (Lack of Defects) - means consistency among our units and batches and requires planning and controls that ensure minimal defects and rework, claims, returns and complaints.
The culmination of this thinking and embracing this position on achieving quality lead to the creation of JSR's quality charter.
JSR Quality Charter
100% of the materials JSR ships will function as expected in the customer's application, and will be delivered on-time and error-free.
JSR Micro is ISO9001:2008 certified and the recipent of Intel's 2015 SCQI award.
JSR Micro has also been honored by GlobalFoundries 1st global supplier award.